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Question

Im on a sim only plan and want to know how to add a phone to my monthly plan

  • June 1, 2026
  • 1 reply
  • 3 views
I
Community Member

I moved to id mobile sim only plan couple of months ago but my phone has got water damage and doesnt charge now so need a replacement. Is it possible to buy a phone from id mobile for a monthly fee and keep my current plan? Dont want to have to spend a fortune buying a phone. Any help is appreciated

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@iamkp92,

     

    We’re really sorry to hear about the damage to your phone.

     

    Just to clarify, the only way to pay monthly for a new handset with iD Mobile is through a separate fixed handset contract with an allowance. This would be a new plan alongside your current agreement and would normally include its own SIM and number.

     

    If you still need assistance, please let us know and we’ll be happy to help.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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