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New Contributor
October 4, 2026
Question

Im wanting a PAK from ID mobile to unlock my phone

I’m with ID mobile but not able to call anyone. It says to ask for a PAK code to unlock it. I’m new here & can’t find a telephone number for them. 

    2 replies

    LimalimaAuthor
    New Contributor
    October 4, 2026

    I see they don’t have a telephone number, are they available via chat through the week?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    October 5, 2026

    Hi ​@Limalima,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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