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Question

IMEI number when phone broken, no box and no icloud backup

  • August 18, 2026
  • 1 reply
  • 5 views

My son has broken his phone - it won’t switch on. We don’t have the box and it wasn’t backed up to the icloud. How do we find his IMEI number?

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2026

Hi ​@Sophie grogan

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu