Community Member

IMEI number when phone broken, no box and no icloud backup

My son has broken his phone - it won’t switch on. We don’t have the box and it wasn’t backed up to the icloud. How do we find his IMEI number?

iD Mobile Employee

Hi @Sophie grogan,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

New Contributor

Please also help me with this

iD Mobile Employee

Hi @alexhhh.

Thank you for your post.

For this, please contact us directly via live chat. Our team will be able to access your account and provide your IMEI number securely.

You can start a live chat with us here: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

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3 replies