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Community Member
August 18, 2026
Question

IMEI number when phone broken, no box and no icloud backup

  • August 18, 2026
  • 3 replies
  • 26 views

My son has broken his phone - it won’t switch on. We don’t have the box and it wasn’t backed up to the icloud. How do we find his IMEI number?

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 19, 2026

    Hi ​@Sophie grogan

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    August 23, 2026

    Please also help me with this 

     

    iD Mobile Employee
    August 25, 2026

    Hi ​@alexhhh.

     

    Thank you for your post.

     

    For this, please contact us directly via live chat. Our team will be able to access your account and provide your IMEI number securely.

     

    You can start a live chat with us here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.