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Community Member
Rubendean10
Community Member
October 1, 2026

imessage

My iMessage has stopped working 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Rubendean10,

     

    I am so sorry to hear that your iMessage has stopped working, please could you try the below troubleshooting to see if it makes a difference.

     

    Go to Settings.
    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the sim and have it verified.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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