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Question

impossibl esim request

  • June 25, 2026
  • 1 reply
  • 8 views
D
Community Member

I have been trying to request a new eSim but the mobile app and website give mistake massage. Chat bot is completely useless and it seems impossible to reach someone from the phone number 0800 049 2376.

Could someone help please? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@direndh,

     

    I am so sorry to hear of the issues that you are facing, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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