incoming call issue

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I've only had my new phone for just over a week and on 3 occasions so far I have realised that phone is not taking incoming calls. I have tried switching the dim card off and then back on I have checked that VoLTE is on. The only thing that temporary resolves the issue is to restart my phone. My concern is that I don't know when the issue happens and are missing important calls. Another issue is t hat the Number gir RCS calls is incorrect and I'm unable to update it

Gemma M

iD Mobile Employee

Hi @AlastairO,

I’m sorry to hear you’re having issues receiving calls on your new phone, particularly as restarting the handset only resolves the problem temporarily.

Please try the following:

Turn Airplane Mode on for around 60 seconds, then switch it back off.
Go to your Network Selection settings, switch Automatic selection off and manually select iD Mobile/Three UK. Once connected, switch Automatic selection back on.
Perform a network settings reset.
- Samsung/Android: Settings > General management > Reset > Reset mobile network settings.
Restart the handset and test making and receiving calls again.

For the incorrect RCS number:

Open Google Messages.
Tap your profile picture > Messages settings > RCS chats.
Switch RCS chats off.
Restart the phone.
Switch RCS chats back on and allow the number to verify again.

If the incorrect number is your temporary iD Mobile number following a recent number transfer, please also allow some time for RCS to update after the transfer.

If the incoming call issue continues after the network reset, please contact our Live Chat team so they can investigate further and arrange a replacement SIM/eSIM or technical escalation if required: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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