Community Member

Question

Incoming calls don't connect and sends callers to O2 message centre.

1 reply
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I have recently bought a new phone, I didn’t bring my old number and so received a new ID mobile number with the phone/sim. It all works fine other than the fact that when somebody calls me it immediately sends them to the O2 voicemail to leave a message. I’m not on O2, I haven’t been on O2 for about 20 years. I’ve been into Currys but they haven’t been able to help.

iD Mobile Employee

Hi @RyanH78,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

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