Hi ​@Kamilla,

I’m sorry to hear that your iPhone has been damaged.

iD Mobile does not currently provide its own mobile phone insurance. If you have insurance covering the device, this would have been taken out separately with a third-party insurance provider at the time of purchase, either through the retailer, your bank, home insurance, AppleCare+, or another insurer.

We’d recommend checking:

• Your purchase confirmation emails.
• Any insurance documentation received when you bought the phone.
• Your bank account statements for any insurance premiums.
• Any retailer paperwork if the phone was purchased through a third party.

Once you’ve identified the insurer, they’ll be able to advise you on how to make a claim.

Regards,

Gemma M
The iD Mobile Social Media Team