Hi ​@Meg Prus,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Hi my Internet data is really bad loading takes so much time. 

Thanks 

Hi ​@Kaus ,

Thanks for getting in touch. I’m really sorry you’re dealing with this, especially with your phone showing “not registered on network” and the internet being so slow. I can imagine how frustrating it must be when you’re trying to use your phone and it’s not working properly.

Let’s try a few simple things together that often help refresh the connection:

 

Quick fixes to try:

• Restart your phone
• Turn Airplane Mode on for 30–60 seconds, then switch it off again
• Go to Settings → Mobile Networks → Network Selection → set to Automatic
• If you can, take the SIM out and put it back in
• Make sure mobile data is switched on
• Try a quick network settings reset if the issue continues

 

If it still says “not registered on network”:

• Try manually selecting the network (iD/Three)
• Check if there may be any local network issues in your area
• If possible, test the SIM in another phone just to rule out a device issue

I’m really sorry again for the trouble this is causing you.

Lamiya
The iD Mobile Team