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New Contributor
August 14, 2026
Question

ipad esim not working

  • August 14, 2026
  • 1 reply
  • 14 views

Help. I have bought an eSIM for my iPad but it doesn’t seem to want to work. Any ideas please? 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 14, 2026

     Hi ​@CherryJam

     

    Thank you for reaching out, and I'm sorry to hear that you're having difficulty getting the eSIM to work on your iPad.

     

    Please note that our iD Mobile eSIMs are approved and tested for use with compatible mobile handsets, rather than iPads or other tablet devices. While an iD Mobile eSIM may sometimes work in a tablet, we cannot guarantee compatibility or provide support for its use in these devices.

     

    For this reason, we wouldn't recommend using an iD Mobile eSIM in an iPad unless the device and service have been confirmed as compatible.

     

    We apologise for any inconvenience this may cause and appreciate your understanding.

     

    Owethu