Hi ​@CherryJam, 

Thank you for reaching out, and I'm sorry to hear that you're having difficulty getting the eSIM to work on your iPad.

Please note that our iD Mobile eSIMs are approved and tested for use with compatible mobile handsets, rather than iPads or other tablet devices. While an iD Mobile eSIM may sometimes work in a tablet, we cannot guarantee compatibility or provide support for its use in these devices.

For this reason, we wouldn't recommend using an iD Mobile eSIM in an iPad unless the device and service have been confirmed as compatible.

We apologise for any inconvenience this may cause and appreciate your understanding.

Owethu