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Question

iPhone 16 Pro won't make calls

  • September 15, 2025
  • 1 reply
  • 27 views
chasur
Community Member

I have an ID Sim-only plan and am trying to use it in an iPhone 16 Pro. The SIM is accepted by the phone and it says ‘4G’.  However I cannot make calls or send texts and I cannot access the internet.  I can, however, receive calls and texts.  The same handset works fine on a vodafone SIM I have and I have also tried the ID SIM in another iphone (a 13 Pro) and it does not work in that either.  (both of the iphones are on the approved list of ID Mobile).  

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • September 16, 2025

    Hi ​@chasur 

     

    Thanks for getting in touch. 

     

    Sorry to hear you are experiencing issues with the service. 

    Can you please complete a manual network reset on the handset?

    Also, is the number showing correctly in the handset settings?

     

    Natalie 

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