Hi ​@GonnaGoMad,

Thanks for sharing all the details, and sorry you’re having such a frustrating issue with your iPhone and the live chat not loading as well.

From what you’ve described, it does sound like a possible hardware issue with the charging port, especially since you’ve already tried different cables, cleaned the port, and the problem is still happening. Unfortunately, there isn’t a known “iPhone 17” specific charging port issue that iD Mobile would be able to confirm or diagnose, and we’re also not able to inspect or repair devices directly.

The best next step would be to have the device checked by one of the following:

• Apple directly, through an Apple Store or Apple Support, as they can run diagnostics and confirm whether the charging port is faulty and advise on warranty cover
• Currys (if that’s where the phone was purchased or insured), as they can also arrange assessment or repair
• Or a certified Apple repair provider, who can safely inspect the charging port and confirm if it needs repair or replacement

Regarding the Live Chat not appearing, it may be that our sight is a bit slow, you could try refreshing, or using a different web browser. You can also access it by clicking here: https://www.idmobile.co.uk/live-chat.

Regards,

Gemma M

The iD Mobile Social Media Team

The iphone is on contract through ID Mobile. So how do I go about fixing this?

Hi ​@GonnaGoMad.

Thanks for the update. From what you’ve described; the charging cable not staying in the port and the phone not charging reliably, this does sound like a hardware issue rather than a network issue.

As the device is supplied by the manufacturer, the best next step would be to take it to your nearest Currys store, where they can inspect the phone and advise on repair or warranty options for you.

If you need any help with your iD Mobile account in the meantime, please let us know and we’ll be happy to assist you here: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team