Hi, I don’t know what to do so i’m reaching out to the community. I’ve been with ID for 3 years now, I upgraded to the iPhone Air in Sept/October. I’ve been having numerous issues with coverage.

The main issues I’ve had so far:

• Delay - while i’m on the phone they’d be a delay between what I say and what they say.
• Person Can’t Hear Me - despite being connected to Wifi Calling people would say “hello, are you there” all the time

An agent on live chat said I need to get a replacement sim and to be honest things have improved in terms of call quality but now i’m getting sporadic dropouts where i’m losing all coverage completely. 

The iPhone shows no bars (not no signal, just no bars) switching the phone to airplane mode and off again seems to restore coverage but more concerningly several people have told me they have tried to call me and they said they get a message about “not being available”.

I have a voicemail so no idea what is going on??

I’m on my 3rd ESIM now and i’m still having sporadic drop outs. I’m in a static location at home, live chat is just so poor - the customer service agent says to carry out a reset, and a new esim and i’ve done this several times now with no improvements.

What do I do?