iPhone locked via Carphone Warehouse Reseller Flex Policy - Live chat refusing to help."

Forum|Forum|5 days ago
September 6, 2026
1 reply
17 views

"I have an iPhone purchased from Carphone Warehouse that locked to iD mobile via Apple's Reseller Flex Policy. I am getting the 'SIM Not Supported' activation error. I have been advised that only iD mobile can request the phone be unlocked, however live chat have been thoroughly unhelpful in trying to achieve this. Can anyone from iD mobile help to resolve this issue? I’m trying to donate the old iPhone SE to my granddaughter, and feel like it shouldn’t be this hard ☹️ TIA

Gemma M

iD Mobile Employee

Hi @PCM1959,

I'm sorry to hear you're having trouble getting the device unlocked.

As the handset was purchased through Carphone Warehouse, you'll need to contact the point of sale directly and request that the device be unlocked.

They'll be able to review the original purchase and advise on the unlocking process for the handset.

We appreciate that this can be frustrating, especially when you're trying to pass the phone on to a family member, but the retailer will be best placed to assist in this case.

Regards,

Gemma M
The iD Mobile Social Media Team

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