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iphone not working

  • May 10, 2026
  • 1 reply
  • 4 views
W
Community Member

My daughter has an iPhone 17 pro through yourselves for her contract, however the phones battery went completely down and now it won’t charge back up?

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • May 10, 2026

    Hi ​@Winnie1410 ,

    Thanks for getting in touch — I’m really sorry to hear your daughter’s iPhone isn’t charging, I understand how worrying that must be.
     

    Please try these quick steps:

    • Try a different charging cable and plug (if possible)
    • Leave the phone on charge for at least 30–60 minutes without interruption
    • Force restart the iPhone (if responsive):

    Press and quickly release Volume Up
    Press and quickly release Volume Down
    Hold the Side button until the Apple logo appears
    • Check the charging port for any dust or debris and gently clean it if needed
    • Try charging from a different power source (wall socket rather than laptop/USB)


    If there’s still no response after trying the above, it may need further technical or warranty support and we can guide you on the next steps.

    You may also take it to the closest Curry's store to have it checked up, https://www.currys.co.uk/store-finder
     

    Lamiya

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