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Question

is my sum being deactivated?

  • August 11, 2026
  • 1 reply
  • 34 views

Javaan Stewardson
New Contributor

I had a call from a number ( 02046519784 ) saying my sim is going to be deactivated. They couldn't verify themselves; they stated that I'd receive a text.. which I didn't, and still haven't.

 

I will be going on holiday tomorrow and so although I do not belive this to be my network, as it would be a scam of some sort, I cannot have my sim deactivated, as it would leave me stranded without a way to navigate, get home or call for help.

 

And so, please can someone who is able to verify themselves using the code; '{ REMOVED }' call me to discuss this incident further. 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2026

Hi ​@Javaan Stewardson,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai