I recently switched from an Android device to an iPhone and am trying to transfer my eSIM to my new phone. However, I have attempted the eSIM replacement process several times and have not received the confirmation email.
I have checked my inbox as well as my junk/spam folders, but the email has not come through.
Could you please advise who I should contact or help me resolve this issue? I would appreciate your guidance on how to complete the eSIM transfer successfully.
+5Hi
Thank you for reaching out, and I’m sorry to hear you’re having trouble transferring your eSIM to your new iPhone I understand how frustrating this must be.
Requesting an eSIM multiple times in a short period can sometimes cause delays or issues with the confirmation email being generated or delivered.
To get this resolved as quickly as possible, we recommend contacting our support team directly via Live Chat or our social media platforms, where we can securely access your account and assist with completing the eSIM transfer.
Once in touch, we’ll be able to check the status of your request and ensure the correct eSIM is issued to you.
We appreciate your patience and look forward to helping you get set up on your new device.
Owethu
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