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issue with order

Chris Spark
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ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

Best answer by Tom

Hi @Chris Spark 

 

Your port date would happen on the date you schedule, if this is scheduled before the SIM card itself is delivered your old SIM card would be switched off.

 

We’d recommend awaiting your SIM card to be delivered (within 3-5 working days via Royal Mail) or picking up a replacement SIM card from your local Currys store and activating the SIM card here.

 

Tom

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Tom
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  • April 12, 2024

Hi @Chris Spark 

 

Your port date would happen on the date you schedule, if this is scheduled before the SIM card itself is delivered your old SIM card would be switched off.

 

We’d recommend awaiting your SIM card to be delivered (within 3-5 working days via Royal Mail) or picking up a replacement SIM card from your local Currys store and activating the SIM card here.

 

Tom

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Chris Spark
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Chris Spark
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  • April 12, 2024

Thanks, will try that,😕

Kash
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  • April 15, 2024

Hi @Chris Spark,

Just checking if you still require assistance.

Please feel free to get back to us here if so and we can PM you.

 

Kash

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Chris Spark
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  • April 15, 2024

I won't know until I get back from the States if the SIM has arrived. I was thinking that I would get it before I went. I waited 5 days before I flew out.

Thanks 

Kash
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  • April 17, 2024

Hi @Chris Spark,

SIM only deliveries can take 5 working days.

Please let us know if you require further assistance.

 

Kash

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Chris Spark
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  • May 9, 2024

Why would your answer help?

The previous message has told you that I waited 5 days and nothing, according to my neighbour there was no post for a further 5 days. l was away 10 days and not sure when it turned up.

UK charges? What are they for, ? Aren't they included in my UK calls?

Kash
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  • May 13, 2024

Hi @Chris Spark,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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Tommy Wishart
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Did not answer my question want to get my order

Kash
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  • June 7, 2024

Hi @Tommy Wishart,

Welcome to the Community!

Are you having the same issue?

If you could clarify your issue in further detail we can check it out.

 

Kash

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