I have a new phone and my existing IDMobile sim seems to partially works (I can use 4g etc and send/receive messages on WhatsApp and signal) but the actual phone number cannot make or receive calls or sms. How can I get my phone number working again!?
Question
issue with sim in new phone
+5Hi
Thank you for getting in touch, and I am so sorry to hear of the issues that you are facing.
Please try the steps below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the new SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
Hi - thanks for a speedy help - I have done this, but it still doesn’t work. I have also been trying to connect with help via chat (and have followed all guidance about troubleshooting chat issues) but still can’t connect directly with your support team. Please help!
+26What phone is it?
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