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Community Member
November 11, 2025

ive lost my sim card

  • November 11, 2025
  • 4 replies
  • 522 views

I’ve lost my SIM card and need a replacement asap

    4 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 11, 2025

    Hi ​@KD123 ,

     

    Thank you for letting us know. We can arrange a replacement SIM for you right away. Here are your options:

    -Order by post: We’ll send a new SIM to your registered address via Royal Mail. Delivery usually takes 2 working days.
    -Collect in-store: For immediate access, you can visit your nearest Currys store and pick up a SIM free of charge. Please take a valid proof of ID with you.

    Once you have the new SIM, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.


    Lamiya
    ID Mobile Team

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    Geluk
    Silver Contributor
    Silver Contributor
    November 11, 2025

    You need to contact id via their CHAT PAGE, not a community forum.

    Or pop into a local CURRYS.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 10, 2026

    Hi,

    ivelost my SIM card can you please arrange for replacement?

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 11, 2026

    Hi ​@Rita1981 ,

     

    I’m really sorry to hear you’ve lost your SIM. I understand how inconvenient that must be.

    I can definitely help you get this sorted.

    To keep your account safe, we’ll first need to suspend your current SIM, then arrange a replacement SIM or eSIM so you can get back up and running.

    Fastest option:
    If you need a SIM urgently, the quickest way is to visit a Curry's store, where they can usually provide a replacement SIM more quickly and get activated in an hour today as if we send one out it can take 2 working days for delivery 

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.