Skip to main content

ive lost my sim card

  • November 11, 2025
  • 2 replies
  • 148 views
K
Community Member

I’ve lost my SIM card and need a replacement asap

    2 replies

    Lamiya C
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Lamiya C
    • iD Mobile Employee
    • November 11, 2025

    Hi ​@KD123 ,

     

    Thank you for letting us know. We can arrange a replacement SIM for you right away. Here are your options:

    -Order by post: We’ll send a new SIM to your registered address via Royal Mail. Delivery usually takes 2 working days.
    -Collect in-store: For immediate access, you can visit your nearest Currys store and pick up a SIM free of charge. Please take a valid proof of ID with you.

    Once you have the new SIM, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.


    Lamiya
    ID Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Geluk
    Silver Contributor
    Forum|alt.badge.img+10
    • Geluk
    • Silver Contributor
    • November 11, 2025

    You need to contact id via their CHAT PAGE, not a community forum.

    Or pop into a local CURRYS.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement