ive lost my sim card

Hi ​@KD123 ,

Thank you for letting us know. We can arrange a replacement SIM for you right away. Here are your options:

-Order by post: We’ll send a new SIM to your registered address via Royal Mail. Delivery usually takes 2 working days.
-Collect in-store: For immediate access, you can visit your nearest Currys store and pick up a SIM free of charge. Please take a valid proof of ID with you.

Once you have the new SIM, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.


Lamiya
ID Mobile Team

You need to contact id via their CHAT PAGE, not a community forum.

Or pop into a local CURRYS.

Hi,

ivelost my SIM card can you please arrange for replacement?

Hi ​@Rita1981 ,

I’m really sorry to hear you’ve lost your SIM. I understand how inconvenient that must be.

I can definitely help you get this sorted.

To keep your account safe, we’ll first need to suspend your current SIM, then arrange a replacement SIM or eSIM so you can get back up and running.

Fastest option:
If you need a SIM urgently, the quickest way is to visit a Curry's store, where they can usually provide a replacement SIM more quickly and get activated in an hour today as if we send one out it can take 2 working days for delivery 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

Lamiya