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Community Member
May 30, 2026

ive paid my bill not working..

  • May 30, 2026
  • 1 reply
  • 39 views

i’ve paid my bill and my data isn’t working and my calls aren’t going through 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 1, 2026

    Hi ​@bethjadeherbert

     

    We're sorry to hear that your data and calls are not working despite your bill having been paid.

    Please try the following troubleshooting steps:

    • Restart your handset
    • Turn Airplane Mode on for 60 seconds, then switch it off
    • Check that Mobile Data is enabled
    • Ensure there are no bars on your handset showing "No Service" or "Emergency Calls Only"
    • Remove and reinsert the SIM card if you have a physical SIM
    • Check for any available software updates on your handset
    • Manually connect to the network:
      • Go to Settings
      • Select Mobile Network/Connections
      • Turn Automatic Network Selection off
      • Select an available network manually
      • Then switch Automatic Network Selection back on
    • If possible, test the SIM in another handset

    If your service still isn't working after completing the above steps, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate the account further.

    Owethu