i’ve paid my bill and my data isn’t working and my calls aren’t going through
ive paid my bill not working..
+10Hi
We're sorry to hear that your data and calls are not working despite your bill having been paid.
Please try the following troubleshooting steps:
- Restart your handset
- Turn Airplane Mode on for 60 seconds, then switch it off
- Check that Mobile Data is enabled
- Ensure there are no bars on your handset showing "No Service" or "Emergency Calls Only"
- Remove and reinsert the SIM card if you have a physical SIM
- Check for any available software updates on your handset
- Manually connect to the network:
- Go to Settings
- Select Mobile Network/Connections
- Turn Automatic Network Selection off
- Select an available network manually
- Then switch Automatic Network Selection back on
- If possible, test the SIM in another handset
If your service still isn't working after completing the above steps, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate the account further.
Owethu
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