Hi ​@bethjadeherbert, 

We're sorry to hear that your data and calls are not working despite your bill having been paid.

Please try the following troubleshooting steps:

• Restart your handset
• Turn Airplane Mode on for 60 seconds, then switch it off
• Check that Mobile Data is enabled
• Ensure there are no bars on your handset showing "No Service" or "Emergency Calls Only"
• Remove and reinsert the SIM card if you have a physical SIM
• Check for any available software updates on your handset
• Manually connect to the network:
  • Go to Settings
  • Select Mobile Network/Connections
  • Turn Automatic Network Selection off
  • Select an available network manually
  • Then switch Automatic Network Selection back on
• If possible, test the SIM in another handset

If your service still isn't working after completing the above steps, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate the account further.

Owethu