Joined ID, Provided PAC code and requested Esim

Forum|Forum|6 months ago
March 5, 2026
3 replies
305 views

I have just joined ID mobile via mobiles.co.uk, when I placed the order I have selected the earliest possible port in date that was available which was the 11th and provided my PAC.

I requested the order with an Esim, I have been accepted and recieved the QR code and activated the Esim however I have no service. I understand I wont get my number until the 11th but do I not have a temporary number on the esim until my number ports in?

Thanks,

Danny

Best answer by Gemma M

Hi @Dannysto

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Gemma MAnswer

iD Mobile Employee

Hi @Dannysto

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

Loucity

New Contributor

I have joined id mobile and recived a sim. I got a pac code from o2, passed it on to id and asked to be connected on Thursday at 10am, it is now Friday 11.40 i am still on my old o2 sim how long should expect to wait to have my new sim activated.

M

Michael Z

iD Mobile Employee

Hi @Loucity

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.