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Community Member
Jun 13, 2026 10:51 PM UTC

keep my number

Hi I bought the sim without asking for PAC and do the process of keep my number, could you please help if I want to keep my numberĀ 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    Jun 13, 2026 11:12 PM UTC

    Hi ​@Sai_thitinanĀ 

    Unless you have requested a PAC code (to keep your number) or STAC code (transfer without keeping your number) from your current network then there should be no problem as you can not transfer networks without one or the other.
    Your contract/connection will stay with your current supplier until a code is redeemed with the new network and the transfer has been completed.Ā 
    Simply text PAC to 65075 from the SIM connected to the phone number you want to keep from your current supplier. You will receive your code from them via SMS almost instantly, and it will be valid for 30 days. You can then use the SIM card you have bought as your number will be transferred to it.
    You can then follow this guide to set up your new plan/account with iD mobile:-
    https://www.idmobile.co.uk/switch
    If you have already cancelled your plan with your current supplier without requesting a code then it may be worth contacting them to discuss if they are able to supply you with a PAC code so that you can transfer it across. If not you may lose the option of keeping your number.

    Hope this helps x
    Ā 

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Jun 14, 2026 10:59 AM UTC

    Hi ​@Sai_thitinan,

    Ā 

    I've just sent you a private message to help get this sorted.

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    ToĀ find it, click your profile picture in the top-right corner and select ā€˜Private Messages’.

    Ā 

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overviewĀ 

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    We'll speak to you there.

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    Thanks,

    Ā 

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.