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keep my old number

  • April 1, 2026
  • 1 reply
  • 23 views
S
Community Member

I upgraded and need my old number movrc to my new sim

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 2, 2026

    Hi ​@Szlachcic1989,

     

    Thanks for getting in touch. 

     

    Please note that to retain your current mobile number, you will need to upgrade the plan that is linked to that number.

     

    If you are moving to or from another network provider, you’ll need to request a PAC (Porting Authorisation Code). This allows you to transfer and keep your existing number when switching networks.

     

    If you have any further questions relating to your iD Mobile account, please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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