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Community Member
April 13, 2026

keep my old number

  • April 13, 2026
  • 10 replies
  • 90 views

I recently joined ID mobile I’ve downloaded the eSIM and it is now working along side my old sim I want to be able to cancel my old one and just use ID mobile but my old phone number hasn’t transferred over to my new ID mobile sim even though when I joined I entered the pac code on the ID mobile website to do this please can you help me change my ID mobile number to my current number from my other sim 

    10 replies

    iD Mobile Employee
    April 14, 2026

    Hi ​@Neamh123,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

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    New Contributor
    May 6, 2026

    I need to keep my old number

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@Chevy21

     

    Thank you for reaching out. Just to confirm are you moving from another provider to iD Mobile?

     

    Owethu

    New Contributor
    May 29, 2026

    I’ve transferred x4 sims over to ID and only one sim has crossed over. I’m not a happy chappy! 

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 30, 2026

    Hi ​@LeeGray78 ,

     

    Please don’t share any account details here. To get this resolved, contact our team via Live Chat:

     https://www.idmobile.co.uk/live-chat

    Or call our Sales Team on 0800 049 0250.

     

    They’ll be able to check all 4 SIMs and sort this for you

     

    Lamiya

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    New Contributor
    August 9, 2026

    I’ve changed sims and kept my number as the same , I’ve done all the right steps regarding Pac code and etc but still having issues with receiving messages to my current number. I’m unable to receive work related notifications and etc but some numbers there are no issues. Can I get some support please

    New Contributor
    August 9, 2026

    Also on my settings it says that my number has changed to the number provided by ID mobile but I’m still getting messages on my previous number aswell which id like to keep.

    iD Mobile Employee
    August 10, 2026

    Hi ​@Jamal0405.

     

    Can you please confirm the make and model of your device?

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

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    New Contributor
    September 10, 2026

    iPhone 12 Pro

    New Contributor
    September 10, 2026

    iPhone 12 Pro