I recently joined ID mobile I’ve downloaded the eSIM and it is now working along side my old sim I want to be able to cancel my old one and just use ID mobile but my old phone number hasn’t transferred over to my new ID mobile sim even though when I joined I entered the pac code on the ID mobile website to do this please can you help me change my ID mobile number to my current number from my other sim
keep my old number
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
+9Hi
Thank you for reaching out. Just to confirm are you moving from another provider to iD Mobile?
Owethu
+10Hi
Please don’t share any account details here. To get this resolved, contact our team via Live Chat:
https://www.idmobile.co.uk/live-chat
Or call our Sales Team on 0800 049 0250.
They’ll be able to check all 4 SIMs and sort this for you
Lamiya
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