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keep my old number

  • April 13, 2026
  • 8 replies
  • 79 views

I recently joined ID mobile I’ve downloaded the eSIM and it is now working along side my old sim I want to be able to cancel my old one and just use ID mobile but my old phone number hasn’t transferred over to my new ID mobile sim even though when I joined I entered the pac code on the ID mobile website to do this please can you help me change my ID mobile number to my current number from my other sim 

8 replies

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  • iD Mobile Employee
  • April 14, 2026

Hi ​@Neamh123,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.


  • New Contributor
  • May 6, 2026

I need to keep my old number


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • May 6, 2026

Hi ​@Chevy21

 

Thank you for reaching out. Just to confirm are you moving from another provider to iD Mobile?

 

Owethu


  • New Contributor
  • May 29, 2026

I’ve transferred x4 sims over to ID and only one sim has crossed over. I’m not a happy chappy! 


Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • May 30, 2026

Hi ​@LeeGray78 ,

 

Please don’t share any account details here. To get this resolved, contact our team via Live Chat:

 https://www.idmobile.co.uk/live-chat

Or call our Sales Team on 0800 049 0250.

 

They’ll be able to check all 4 SIMs and sort this for you

 

Lamiya


  • New Contributor
  • August 9, 2026

I’ve changed sims and kept my number as the same , I’ve done all the right steps regarding Pac code and etc but still having issues with receiving messages to my current number. I’m unable to receive work related notifications and etc but some numbers there are no issues. Can I get some support please


  • New Contributor
  • August 9, 2026

Also on my settings it says that my number has changed to the number provided by ID mobile but I’m still getting messages on my previous number aswell which id like to keep.


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  • iD Mobile Employee
  • August 10, 2026

Hi ​@Jamal0405.

 

Can you please confirm the make and model of your device?

 

Thanks,

Marquerita

The iD Mobile Team