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Community Member
Qiqi1222
Community Member
September 10, 2026
Question

keep my old number

  • September 10, 2026
  • 1 reply
  • 6 views

I would like to keep my current phone number, but I am getting an error message saying that my PAC code has expired. However, I believe there are still a few days left before it expires. I would like to keep my number. Could you please help me resolve this issue?

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Qiqi1222 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

     

     

     

     

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