Hi ​@Captain chunk,

Thanks for your post.

If you're new to iD Mobile and want to keep your existing number, you'll need to request a PAC (Porting Authorisation Code) from your current network provider and then give that PAC to iD Mobile. This will transfer your existing number onto your new iD Mobile contract.

However, if you're already with iD Mobile and want a new phone while keeping your number, you'll need to upgrade your existing plan. This ensures your current number stays on the account.

It's important not to take out a new iD Mobile contract if your intention is to keep an existing iD Mobile number, as iD Mobile doesn't support internal number transfers between iD Mobile accounts.

If you're unsure which option applies to you, we'd recommend contacting our Sales Team via Live Chat and they'll be happy to discuss the options available: https://www.idmobile.co.uk/live-chat

We hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team