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Question

keeping my old ID mobile number

  • December 29, 2025
  • 2 replies
  • 35 views
W
Community Member

I got a new ESIM Iphone set up the eSIM and have everything sorted. I now want to keep my old ID mobile number using a PAC.  But every time I fill it in with the correct information I get an error message (as seen in photo below!) it’s very frustrating as I’m filling everything in correctly!

 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • December 29, 2025

    Chat with a live chat agent and have them submit the request on your behalf.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • December 29, 2025

    Hi ​@William1805 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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