Skip to main content
Community Member
December 29, 2025
Question

keeping my old ID mobile number

  • December 29, 2025
  • 4 replies
  • 119 views

I got a new ESIM Iphone set up the eSIM and have everything sorted. I now want to keep my old ID mobile number using a PAC.  But every time I fill it in with the correct information I get an error message (as seen in photo below!) it’s very frustrating as I’m filling everything in correctly!

 

    4 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    December 29, 2025

    Chat with a live chat agent and have them submit the request on your behalf.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    December 29, 2025

    Hi ​@William1805 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 24, 2026

    I have this same problem, could you let me know what to do? 

    Thanks

    Sarah

    iD Mobile Employee
    August 25, 2026

    Hi ​@SarahT208.

     

    Thank you for your post.

     

    To keep your old number when switching to iD Mobile, please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat with your PAC code and the number you'd like to keep, and we'll be able to help you get this sorted.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.