Keeping old number not working | iD Mobile Community
Skip to main content
Question

Keeping old number not working

  • December 14, 2025
  • 1 reply
  • 3 views

Hello, I recently received my new ID sim. I wanted to keep my old number from GiffGaff however every time I go onto the app or use the weblink the app either crashes and goes back to my phones menus or the calendar date to select what date o want the switch from is unelectable. Please, please can someone help me. I have the PAC code and a to action code etc. I have even tried it on incognito on the browser and that doesn’t work.

1 reply

Forum|alt.badge.img+2
  • iD Mobile Employee
  • December 14, 2025

Hi ​@Talissa,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 

Gemma M

The iD Mobile Social Media Team