Hi ​@Talissa,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Good morning

cannot active a pac number switch, looking for tech support and found this question from two months ago

this is exactly what I am experiencing 

, I need to activate switching my number asap as my my office has phone activated access in my old number!

Sorry, this is disappointing

clearly there are software glitches both in the app and the website coding which appears to have existed for a period of time

in good faith I have taken out a contract with you guys and I really do need resolution, how long does it take for your moderators to review my text when instead your tech support should be supplying a solution?

Hi ​@Cobby, 
 

I’m very sorry to hear about the difficulties you’re experiencing with activating your PAC number switch.

We’d be happy to look into this for you, we've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline