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Community Member
December 14, 2025
Question

Keeping old number not working

  • December 14, 2025
  • 8 replies
  • 167 views

Hello, I recently received my new ID sim. I wanted to keep my old number from GiffGaff however every time I go onto the app or use the weblink the app either crashes and goes back to my phones menus or the calendar date to select what date o want the switch from is unelectable. Please, please can someone help me. I have the PAC code and a to action code etc. I have even tried it on incognito on the browser and that doesn’t work.

    8 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    December 14, 2025

    Hi ​@Talissa,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    February 17, 2026

    Good morning

    cannot active a pac number switch, looking for tech support and found this question from two months ago

     

    this is exactly what I am experiencing 

    , I need to activate switching my number asap as my my office has phone activated access in my old number!

     

    New Contributor
    February 17, 2026

    Sorry, this is disappointing

    clearly there are software glitches both in the app and the website coding which appears to have existed for a period of time

    in good faith I have taken out a contract with you guys and I really do need resolution, how long does it take for your moderators to review my text when instead your tech support should be supplying a solution?

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    February 17, 2026

    Hi ​@Cobby
     

    I’m very sorry to hear about the difficulties you’re experiencing with activating your PAC number switch.

     

    We’d be happy to look into this for you, we've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,

    Anneline

    New Contributor
    March 13, 2026

    I am unable to keep my old number. It doesnt allow me to select a date to transfer

    New Contributor
    March 13, 2026

    I need help to please 

    iD Mobile Employee
    March 13, 2026

    Hi ​@Bubbalicious 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    March 13, 2026

    Hi ​@Martinj84 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.