Hi @Geronimo19
Thank you so much for bringing this to our attention, I am so sorry to hear that this has happened. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Zubair
The iD Mobile Social Media Team