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Community Member
Bvryz
Community Member
October 11, 2026
Question

list my phone

I lost my phone and need to activate a new SIM. But I can't get into any account that may be attached to the number. Would call to get this sorted but, yanno...

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 13, 2026

    Hi ​@Bvryz,

     

    I'm sorry to hear you've lost your phone.

     

    If you've already got a replacement SIM and need it activated, our Live Chat team will be able to help, even if you're unable to access your online account.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to verify your account and help get the replacement SIM activated for you.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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