You can pick up a replacement SIM from any Curry’s  store😃

Thanks for reply, but Currys is at least 30 mile drive from me and work long shifts so massive pain in butt, likely need to have time off to do it. Just frustrating as things get more modern, seems more hassle and endless loops of unhelpful digital tools haha 🤣 miss common sense websites that don't force the app usage or ai chat it's that only seem to understand narrow subject, ks1 English language and lack of problem solving power ha.

Appreciate the response though, easy to understand human being! 

Just tried their other option, the app.... Not letting me sign in, failing to connect to id mobile despite my internet being fine with everything else. May just switch networks, don't like the way they chose to operate anymore and would be much less hassle I think haha

Hi ​@Liammaidensmith1,

I'm sorry to hear about your experience and appreciate how frustrating this must be, especially when what should be a simple request has turned into a lengthy process.

We understand that travelling to a Currys store isn't always convenient, particularly when it's a significant distance away and you're working long shifts.

Unfortunately, the only ways to obtain a replacement SIM are:

• Requesting one through our Customer Service Team via Live Chat.
• Collecting one from your nearest Currys store.

If you're also having trouble signing into the app, we'd recommend trying again later or using a different browser/device where possible. However, if the issue persists, our Customer Service Team will be able to assist further.

We apologise for the inconvenience caused and appreciate you taking the time to share your feedback with us.

Regards,

Gemma M

The iD Mobile Social Media Team