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Community Member
August 26, 2026
Question

lost my phone need replacement sym

  • August 26, 2026
  • 1 reply
  • 10 views

I lost my phone want to keep my number so need to replace my sym

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 26, 2026

    Hi ​@Erindoors81,

     

    I am so sorry to hear that you have lost your phone. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons, such as issuing new SIM cards. However you are able to collect a replacement SIM card at any Currys free of charge or you can contact our customer service team via live chat, they will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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