lost my phone need replacement sym

Forum|Forum|30 days ago
August 26, 2026
1 reply
27 views

I lost my phone want to keep my number so need to replace my sym

Best answer by Gemma M

Hi @Erindoors81,

I am so sorry to hear that you have lost your phone. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons, such as issuing new SIM cards. However you are able to collect a replacement SIM card at any Currys free of charge or you can contact our customer service team via live chat, they will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Gemma MAnswer

iD Mobile Employee

Hi @Erindoors81,

I am so sorry to hear that you have lost your phone. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons, such as issuing new SIM cards. However you are able to collect a replacement SIM card at any Currys free of charge or you can contact our customer service team via live chat, they will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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