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Community Member
Oussama
Community Member
September 22, 2025
Question

lost phone

  • September 22, 2025
  • 1 reply
  • 143 views

Hi, I have lost my phone on Saturday night, I would like to report it lost

i also reported it to the police and I have a crime Number also I did reported it to Carphone warehouse 

my question is what to do to block the phone and claim the insurance many thanks

 

    1 reply

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 23, 2025

    Hi there ​@Oussama, please contact our live-chat so they can block the phone and SIM card and send you a new SIM card, as well as to help with your insurance claim:

     

    https://www.idmobile.co.uk/live-chat

     

    Please ask to speak to an agent on there.

     

    Thanks,

    Tyler

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