Lost phone got a new one need a esim

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Lost phone and got a new one now need a e sim

eSIM

Hosai WAnswer

iD Mobile Employee

Hi @leahbrz

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the lost handset and sim issues.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat

Or you can follow the below steps.

Open the iD Mobile App and log in.
Tap Plan on the main menu.
Scroll to Your SIM/eSIM or SIM & Phone Management.
Tap Request a replacement SIM or eSIM.
Select Get a replacement eSIM.
Verify your email address and tap Yes, I want a new eSIM.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hosai WAnswer

iD Mobile Employee

Hi @leahbrz

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the lost handset and sim issues.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat

Or you can follow the below steps.

Open the iD Mobile App and log in.
Tap Plan on the main menu.
Scroll to Your SIM/eSIM or SIM & Phone Management.
Tap Request a replacement SIM or eSIM.
Select Get a replacement eSIM.
Verify your email address and tap Yes, I want a new eSIM.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.