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lost phone /upgrade

  • April 3, 2026
  • 1 reply
  • 0 views
H
Community Member

I have lost my phone. Have wiped it remotely. I am due an upgrade can I order a replacement phone and sim

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 3, 2026

    Hi ​@Hamjellica,

     

    I’m really sorry to hear that you’ve lost your phone.

     

    As this is a public platform, we’re unable to assist with this here. Please contact our customer service team via live chat: https://www.idmobile.co.uk/live-chat.

     

    They’ll be able to help you request a replacement SIM and assist with your upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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