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Community Member
April 4, 2026

lost sim activation number

  • April 4, 2026
  • 2 replies
  • 18 views

Lost sim activation number 

 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    April 4, 2026

    Hi ​@LAS 

    Is this a physical SIM? If so, you can locate the 19-digit number on the SIM card holder or back of the card.

    https://www.idmobile.co.uk/help-and-advice/your-sim-card 

    If not, then your best option is to contact an advisor via Live Chat  to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-
     

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 5, 2026

    Hi ​@LAS,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.