Hi, I recently switched from EE to iD Mobile using a PAC code. The transfer seemed to go through, but I never actually inserted my new iD SIM — I was still using my old EE eSIM. My number has now stopped working and shows “SIM not provisioned.” Unfortunately, I can’t find my physical iD SIM and can’t log in to my iD account because the system doesn’t recognise my number yet. Could a staff member please get in touch via private message to help arrange a replacement SIM (or eSIM if possible) and link my transferred number to it? Many thanks,Anna

@aw00062 Not a start one needs joining a new network but here's a few thing's you can do.Go into a Curry's store with ID and account detail's should be in your email and ask for a replacement sim card.Call sale's on020-713-91397 between 9am to 6pm and if possible log in to the Live Chat and in the message box type in To speak to someone.Joe 🙂

Lost SIM after EE to iD number transfer – can’t log in

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