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Question

Lost sim, cant access account

  • June 29, 2026
  • 3 replies
  • 20 views

Hi, I have recently moved abroad and removed my sim. I have now lost the sim so cannot access my account as I cannot receive the text message verification code. How do I access my account?

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 29, 2026

Hi ​@Sal250674,

 

Thanks for getting in touch.

 

As you’ve removed your SIM and no longer have access to receive the verification code, you won’t be able to complete the login process at the moment.

 

In this situation, we’d recommend contacting our Customer Service team via Live Chat. They can help verify your account and arrange a replacement SIM or eSIM, so you can regain access to your number and account.

 

Once your new eSIM is set up, you’ll be able to log in and receive verification codes again as normal.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • June 29, 2026

I have been on live chat all day trying to get answers. It did not offer a new sim. I will try again!


Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • July 2, 2026

Hi ​@Sal250674,

 

We're sorry to hear you've been trying to get help all day without getting the answers you need.

 

When you join Live Chat, try typing "Customer Service" when prompted by the virtual assistant. This should route you through to the Customer Service team, who can check your account and arrange a replacement SIM if it's appropriate.

 

We apologise again for the inconvenience and appreciate your patience while this gets resolved.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team