Hi ​@theverylasttime,

We're sorry to hear you're having trouble with your personalised voicemail greeting.

We'd recommend trying the following:

• Delete your current personalised greeting and record it again.
• Save it and make sure it's selected as the active greeting for all calls.
• Restart your phone after saving the changes.
• Call your own number from another phone to test whether the personalised greeting plays.

If it's still playing the default greeting after trying the above, please contact our Customer Service team via Live Chat so they can check whether there's an issue with your voicemail service.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

I have already done all those things. I was on a live chat the other day which took over 30 minutes. I was asked to reset my network settings, restart my phone, rerecord my greeting. This didn't work. While I was doing this the agent ended the chat because I didn't reply for a few minutes. intensely annoying. This is a very basic function. Why doesn't it work?

Hi ​@theverylasttime,

We're really sorry to hear this, and we completely understand how frustrating it must be, especially after already spending so much time troubleshooting.

As you've already tried the standard troubleshooting steps and the issue still isn't resolved, we'd recommend getting back in touch with our Customer Service team via Live Chat and asking them to log a technical ticket with our network team for further investigation.

We appreciate that your previous chat ended before the issue was resolved, and we're sorry for that experience. Hopefully, once a technical ticket has been raised, our network team will be able to investigate why your personalised voicemail greeting isn't being applied.

Regards,

Gemma M

The iD Mobile Social Media Team