Community Member

messages and facetime

1 reply
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I’m struggling to get my I message and FaceTime to work since switching to you guys, I’ve tried every step that it says to do

Owethu M

iD Mobile Employee

Hi @Garrett29,

Thank you for reaching out, and I'm sorry to hear that you're having trouble getting iMessage and FaceTime working since switching to iD Mobile. I understand how frustrating this must be, especially as you've already tried the troubleshooting steps provided.

We'd recommend following our dedicated troubleshooting guide, which explains how to resolve common iMessage and FaceTime activation issues:

https://community.idmobile.co.uk/switching-to-id-pac-stac-132/how-do-i-fix-imessage-or-facetime-issues-on-my-iphone-57840

If you've already tried these steps and the issue persists, please contact us via Live Chat. Our team will be able to complete the necessary security checks and investigate the issue further.

https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience and appreciate your patience while we help get iMessage and FaceTime working again.

Owethu