Hi,
New to ID and not overly impressed- constantly losing signal or no signal, and a massive amount of calls being missed even though my phone is there! I have an iphone16 and have seen someone with similar issues being advised to allow VoLTE in their settings, but I cannot see this anywhere. Is somebody able to help at all please?
Also when I get a missed call, it just comes up with the mobile number, not the name, even though they are in my contacts list. Is this normal please?
+24Hi there
What phone do you have and what’s your full postcode please?
Thanks,
Tyler
+24Hi
Thanks for confirming that.
I can’t see any issues in the area. Have you tested the SIM in a different handset or a replacement SIM in the past?
Kash
Hi, input the sim in a different handset and the same happened. When I made a call from it, I could be heard but I couldn’t hear the other person
+24Hi
Has a replacement been tested before?
We can get a SIM sent out via PM or you can visit your local Curry’s store which is the quicker option.
Once you have the SIM you can activate it via the App.
Kashif
A replacement Sim has not been tried, but I am prepared to try anything, as am now missing calls from the hospital, that I really need to be answering
+19Not a problem
Would you like us to send one out, or can you collect one in your local Currys store?
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