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Question

missing item

  • May 29, 2026
  • 1 reply
  • 6 views
N
Community Member

When I ordered my phone it was ment to come with a tablet, I have received my phone but not the tablet

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 31, 2026

    Hi ​@Netx81,

     

    Thanks for getting in touch.

     

    The tablet wouldn't normally be sent automatically with your phone order. Instead, you'll need to submit a claim for the promotional offer.

     

    You can find more information and submit your claim here: https://www.idmobile.co.uk/claim-your-offer

     

    The page will guide you through the process and explain what information you'll need to provide.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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