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Mobile number switch to ID not working, despite me entering rhe PAC code at time of purchase!?

Forum|Forum|10 months ago
October 28, 2025
3 replies
491 views

I purchased my ID package last week. At checkout, I submitted the PAC code from my previous supplier. So when the phone arrived, I was surprised to see that the number that we work the phone was new (not my existing number). Frustratingly, I'm now trying to transfer my existing number again via the app and it's showing a ' not working' message. Please advise. Thanks.

Best answer by WelshPaul

What date did you select for the port?

WelshPaulAnswer

Platinum  Contributor

What date did you select for the port?

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N

Nembhard76Author

Thanks for that. Really useful... when I've checked again through my emails, there is a transfer date of tomorrow, so absolutely my error. Thanks for the prompt. Really useful.

MissCazzyBee

New Contributor

Thank you! I needed this. I’ve been looking for exactly the same answer as my pac code won’t switch either. I kept re-entering it and getting error messages. Turns out mine is tomorrow too. Crisis averted. Many thanks… ☺️

MissCazzyBee