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Question

Mobile number swith to ID not completed.

  • November 4, 2025
  • 3 replies
  • 73 views
L
Community Member

I requested a swith for my old number from EE to be transferred to my new ID sim. Provided PAC number and old mobile number and received a SMS to say transfer would be completed on the 03.11.2025 and I would receive another SMS to confirm. 

To date no SMS to confirm transfer. I have switched mobile phone on and off numerious times as that seems to be the common suggestion. Can anyone advise please? Thank you.

 

    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • November 4, 2025

    Does your EE SIM product still work, ​@Lulucat?

    Do you have more than one SIM/eSIM product in the phone with your iD SIM? 

    Forum member (non-iD).
    T
    New Contributor
    • Trezor44
    • New Contributor
    • December 3, 2025

    I  have no confirmation that my old Vodafone number will be transferred to ID mobile .

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Gemma M
    • iD Mobile Employee
    • December 4, 2025

    Hi ​@Trezor44,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

     

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