Community Member

Question

Mobile number swith to ID not completed.

3 replies
92 views

I requested a swith for my old number from EE to be transferred to my new ID sim. Provided PAC number and old mobile number and received a SMS to say transfer would be completed on the 03.11.2025 and I would receive another SMS to confirm.

To date no SMS to confirm transfer. I have switched mobile phone on and off numerious times as that seems to be the common suggestion. Can anyone advise please? Thank you.

Platinum  Contributor

Does your EE SIM product still work, @Lulucat?

Do you have more than one SIM/eSIM product in the phone with your iD SIM?

Forum member (non-iD).

New Contributor

I have no confirmation that my old Vodafone number will be transferred to ID mobile .

iD Mobile Employee

Hi @Trezor44,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

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