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New Contributor
CHLOE T
New Contributor
September 26, 2026

mobile number transfer

My confirmed port date was 25 September, but my number is still on the temporary iD number.

    4 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 26, 2026

    Hi ​@CHLOE T 

    Thank you for getting in touch. I'm sorry to hear that your number has not transferred across as expected.

    If your confirmed port date was 25 September and you are still using the temporary iD Mobile number, please try restarting your handset if you have not already done so. If the issue persists, the port may be delayed, and we will need to investigate this further. Please confirm the make and model of your as well.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    CHLOE TAuthor
    New Contributor
    September 27, 2026

    I have reset both my new phone and old phone and signal still going to my old phone and still temporary number on my new phone. My new phone is the samsung galaxy s26 ultra. 

    New Contributor
    CHLOE TAuthor
    New Contributor
    September 28, 2026

    Can I have someone look into this please ? 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 29, 2026

    Hi ​@CHLOE T,

     

    I’m sorry to hear you’re still having trouble with this, especially after resetting both devices and finding that the service is still going to your old phone while the temporary number remains on your new phone.

     

    Firstly, please make sure that the correct iD Mobile SIM is inserted and active in your new Samsung Galaxy S26 Ultra.

     

    If the correct SIM is already being used, have you also tried performing a network settings reset on the new phone?

     

    You can do this by going to:

    • Settings > General management > Reset > Reset mobile network settings

     

    Once completed, restart the phone and allow it a few minutes to reconnect to the network.

     

    If you’ve already tried this and the issue is still the same, please let us know and we’ll be happy to advise you further.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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