Community Member

Question

moisture in the port, need replacement phone asap

1 reply
19 views

My brand new phone upgrade is constsntly coming up with moisture in the port have had no incidents where moisture has been anywhere near the phone this is causing my phone to be unchargeable even using a wireless charger we have tried with a fan but nothings changed and i need a replacement or a new phone arranged immediatley as it is crucial i have a working phone

Faulty handet

iD Mobile Employee

Hi @Markyboii1997,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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