Question

Monthly ID mobile contract to ID mobile phone 24 months contract

Forum|Forum|28 days ago
May 29, 2026
1 reply
11 views

Roisin87
Community Member

Hi,

I currently have an existing iD Mobile SIM-only contract with a phone number that I would like to keep.

I have recently taken out a new iD Mobile phone contract through MoneySuperMarket, as it was a better deal. The new contract is also in my name and with iD Mobile.

My intention is to cancel my existing SIM-only contract once the new phone and SIM arrive. After the SIM-only contract has been cancelled, will I still be able to transfer my existing mobile number to the new iD Mobile phone contract?

What is the best process for doing this? Should I transfer the number before cancelling the SIM-only contract, or cancel the SIM-only contract first and then request the number transfer?

Do I need to wait until the new SIM is activated before starting the process?

Thanks for any advice.

+12

Gemma M
iD Mobile Employee
Forum|Forum|3 days ago
June 23, 2026

Hi @Roisin87,

Thanks for getting in touch.

Just to clarify, internal number transfers between iD Mobile accounts are not supported. This means we’re unable to move an existing iD number from one iD contract to another iD contract, even if both are in the same name.

If you’re moving to a new iD Mobile contract, the number on that new plan would need to remain as the new number provided with that SIM.

Could we just check whether you’ve already managed to get this sorted, or if you still need help with it?

If you still need support, we’ll be happy to advise on the best way forward for your situation.

Regards,

Gemma M
The iD Mobile Social Media Team

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