Hi,

I currently have an existing iD Mobile SIM-only contract with a phone number that I would like to keep.

I have recently taken out a new iD Mobile phone contract through MoneySuperMarket, as it was a better deal. The new contract is also in my name and with iD Mobile.

My intention is to cancel my existing SIM-only contract once the new phone and SIM arrive. After the SIM-only contract has been cancelled, will I still be able to transfer my existing mobile number to the new iD Mobile phone contract?

What is the best process for doing this? Should I transfer the number before cancelling the SIM-only contract, or cancel the SIM-only contract first and then request the number transfer?

Do I need to wait until the new SIM is activated before starting the process?

Thanks for any advice.