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josdad11
Active Contributor
September 8, 2026
Solved

move esim to new phone

  • September 8, 2026
  • 4 replies
  • 42 views

Just got a new phone and trying to transfer an esim, says you need to contact ID to do this, how?

    Best answer by Owethu M

    Hi ​@josdad11, 

     

    Thank you for reaching out, and I'm sorry for any difficulty you're experiencing while trying to transfer your eSIM to your new phone.

     

    If you have access to your iD Mobile account, you may be able to request a replacement eSIM directly through the iD Mobile app:

    1. Open the iD Mobile app and sign in.
    2. Select your mobile number.
    3. Go to Account.
    4. Select SIM & Device.
    5. Choose Switch to eSIM.
    6. Follow the on-screen instructions to request and install the eSIM.
    7. Make sure you're connected to Wi-Fi while completing the installation.

    Please only submit the eSIM request once, as multiple requests can cause issues with the activation process.

     

    If the app is asking you to contact iD Mobile or you're unable to complete the request, please contact us via Live Chat. An adviser will be able to complete the necessary security checks and assist you with arranging the replacement eSIM.

     

    We apologise for any inconvenience and appreciate your patience.

     

    Owethu

    4 replies

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    September 10, 2026

    Hi ​@josdad11, 

     

    Thank you for reaching out, and I'm sorry for any difficulty you're experiencing while trying to transfer your eSIM to your new phone.

     

    If you have access to your iD Mobile account, you may be able to request a replacement eSIM directly through the iD Mobile app:

    1. Open the iD Mobile app and sign in.
    2. Select your mobile number.
    3. Go to Account.
    4. Select SIM & Device.
    5. Choose Switch to eSIM.
    6. Follow the on-screen instructions to request and install the eSIM.
    7. Make sure you're connected to Wi-Fi while completing the installation.

    Please only submit the eSIM request once, as multiple requests can cause issues with the activation process.

     

    If the app is asking you to contact iD Mobile or you're unable to complete the request, please contact us via Live Chat. An adviser will be able to complete the necessary security checks and assist you with arranging the replacement eSIM.

     

    We apologise for any inconvenience and appreciate your patience.

     

    Owethu

    Active Contributor
    josdad11Author
    Active Contributor
    September 29, 2026

    CLOSE CASE PLEASE

    Active Contributor
    josdad11Author
    Active Contributor
    September 29, 2026

    CLOSE CASE PLEASE ALL SORTED

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 1, 2026

    Hi ​@josdad11,

     

    Thanks for letting us know. We’re glad to hear everything has now been sorted.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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