Solved
move esim to new phone
Just got a new phone and trying to transfer an esim, says you need to contact ID to do this, how?
Owethu MAnswer
iD Mobile Employee
September 10, 2026
Hi
Thank you for reaching out, and I'm sorry for any difficulty you're experiencing while trying to transfer your eSIM to your new phone.
If you have access to your iD Mobile account, you may be able to request a replacement eSIM directly through the iD Mobile app:
- Open the iD Mobile app and sign in.
- Select your mobile number.
- Go to Account.
- Select SIM & Device.
- Choose Switch to eSIM.
- Follow the on-screen instructions to request and install the eSIM.
- Make sure you're connected to Wi-Fi while completing the installation.
Please only submit the eSIM request once, as multiple requests can cause issues with the activation process.
If the app is asking you to contact iD Mobile or you're unable to complete the request, please contact us via Live Chat. An adviser will be able to complete the necessary security checks and assist you with arranging the replacement eSIM.
We apologise for any inconvenience and appreciate your patience.
Owethu
