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New Contributor
Sep 2, 2026 7:17 AM UTC
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Moving from E-Sim to Physical sim

Hi, I would like to move from Esim to Physical sim, hiw can I do that? 

    Kwanele Z
    Kwanele ZAnswer
    iD Mobile Employee
    Sep 7, 2026 12:28 PM UTC

    Hi ​@Joshiankit07,

     

    Thank you for your message.

     

    Kindly note to move from eSIM to a physical SIM you can visit your local Currys store. Just bring a valid photo ID (like a driving license or passport) with you, and a team member can hand you a replacement physical SIM card right away. I can request a replacement physical SIM to be posted out to your registered address. It usually arrives within 3-5 working days.

     

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele ZAnswer
    iD Mobile Employee
    Sep 7, 2026 12:28 PM UTC

    Hi ​@Joshiankit07,

     

    Thank you for your message.

     

    Kindly note to move from eSIM to a physical SIM you can visit your local Currys store. Just bring a valid photo ID (like a driving license or passport) with you, and a team member can hand you a replacement physical SIM card right away. I can request a replacement physical SIM to be posted out to your registered address. It usually arrives within 3-5 working days.

     

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.